We hope that you are satisfied with your DFH purchase. However, in the event that you need to return your unworn items you can request a return online. Please complete the Return Form below  to begin the return request process. Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label. 

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PLEASE NOTE OUR RETURN POLICY:

 

REFUND PROCESSING TIME

Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

 

EXCHANGES

We do not offer exchanges at this time. Please return the item you do not want and place a new order at jenedarene.com

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THE DIGITAL FASHION HOUSE RETURN POLICY

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All returns and exchanges must be made within 21 days of purchase with original tags attached for a refund or store credit. All accessories and swimwear are final sale.

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If you have any questions or would prefer to request your return by phone, please contact Customer Care.

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• You must make your return within 21 days of the delivery date

• We will not accept merchandise that has been worn, altered, or washed.

• Merchandise must have all tags attached.

• Final Sale items cannot be returned or exchanged.

• Shipping charges are not refundable.

• Upon receipt of returned goods, The Digital Fashion House reserves the right to deny a refund if the merchandise does not meet return policy requirements.

• A fee will be deducted from your total refunded amount when returned online.